Please read this entire page before simply sending off your email. If you don't and your question is covered on this page, odds are you'll be sent right back to where you started. I value your recognizing my policies. As you'll see, these policies have been set forth and spelled out to benefit you as much as my company. I promise we'll continue to serve you to the best of our ability. All we ask for is the same consideration in return. Thank you.
• I have a question about Don or what he does.
Then skip this reading, scroll to the bottom, and send me an email! Let's go!
• I have an inquiry regarding something I ordered.
If you've already ordered, please be sure to include your name, city/state, product ordered, and the purchase date. If you've emailed me previously, include the last transmission in order to help understand better the nature of your questions. I receive a lot of mail and even if you did email recently, reminders always help just in case my spam filter ate it.
• Has my order shipped?
As long as the billing address for the card you used matches, the shipping address will have a package en route within 72 hours post-ordering.
• What if your shipping rates change before my payment arrives?
Rates only change if UPS or USPS rates are raised/lowered, which we have no control over. The updates are listed on the order form.
• Where is my order?
We don't consider a product lost unless it has been 15 days since we've shipped it. Holidays and other times of the year when people mail excessive items, slowing the speed of UPS/USPS is a factor that must be taken into account. We're at the postal system's mercy; however, in the event your payment hasn't cleared, we will try to contact you but make sure it has cleared before emailing us or calling to enquire whereabouts.
• International shipping rates?
See our order form for current details on international rates. If they're too high for you, we'll always adjust it down to a more affordable price.
• Is the online ordering system you use secure?
It's 100% secure and your info will never be shared with outside parties.
• Can I order by fax?
Certainly! Email us and we will send you the fax number.
• How do I change the products I ordered within my Supplement Club?
Email us and tell us what you'd like to change.
• How do I cancel my order?
Email us! We will not refill your order until you request us to. If you cancel after it has shipped but before it arrives, that'll be your final delivery. Some of the products are perishable and shouldn't be left out as long as it would take to return them, so we appreciate the understanding.
• How do I change my shipping address or payment method?
Email us! We handle all the accounts here, through the website, and the changes will be made the same day you let us know what they are.
• How do I pay by debit card?
Same way you would with a credit card. We ask for the 16 numbers, expiration date, and the 3 digits on the back for verification. AMEX cards have 15 numbers on the front and 4 more digits above the primary numbers.
• What happens if my debit/credit card is declined?
We will contact you to use another credit/debit card or ask that you deposit the appropriate funds so that we may try once again.
• Can I pay by COD, Western Union, bank transfer, etc.?
At this time we handle all accounts directly through our bank's merchant system online only.
• How do you handle returned checks?
We will always contact the customer personally.
• Do you have gift certificates?
No, but you can make a purchase and have it shipped to a friend without them seeing the receipt, so just let us know the details in our comments box.
• Will you send me unsolicited e-mail if I order?
Absolutely not.
• Do you ship on Saturdays, too?
We ship Monday through Saturday excluding Holidays.
• Do you ship to PO Boxes or APO/FPO military addresses?
Not by UPS, but by USPS ( United States Parcel Service).
• I live outside of the United States and my order seems to be late. Where is it?
The expediency of your orders will always be contingent on clearing customs. We are NOT responsible for our products making it through customs handlers. They often mishandle, delay, and sometimes keep your goods. We can do nothing about this. If you've experienced something like this before, take it into consideration. We do not have this problem with domestic orders, only foreign deliveries, although it is rare. Honestly, I believe it is an effort on your country's part to keep you from spending money overseas. If you are concerned about the risk of not receiving products, we do apologize, but customs is always to blame.
• Where are the shipping warehouses?
We actually have distribution centers in more than one location.
• Can you overnight or Fed Ex my order?
We prefer not to for various reasons including cost on your end.
• I received the wrong product! What do I do?
That's never happened before but contact us so we may remedy the situation.
• If I get sick by taking a product, can I return it?
We have yet to hear of such a thing. Our products are always shipped fresh, never used or spoiled, and are made from only safe, natural, and proven ingredients. Please email us if you feel otherwise.
• What do I do if I received a damaged product?
We make sure all of our products are packed to meet the standards set forth by the carriers used. We cannot be liable for damages that occur after the product has left our building because we have in fact met these shipping regulations with said carriers. For any damaged items that may arrive, notify the carrier direct and then email us.
• Are you available in retail stores?
Not many for the simple reason that stores tend to load shelves with anything and everything and we really do not want to be collecting dust or spoiling. If someone bought a spoiled product, they would blame us, not the outlet. Besides that, Don has worked hard on his books. With literary agents and book stores, they only pay him about a dollar a product profit while they pocket the other 90% and Don does all the advertising. That's not fair!
• Can you tell me more about the Supplement Club?
Join our Supplement Club Autoship Program and receive anywhere from 20% to 50% DISCOUNTS off of your future purchases. The program is simple and has no up-front charges or commitments. We simply schedule all or part of your order to be shipped on a 30-day interval and you'll save on all future orders for as long as you remain on the program. With this autoship, you'll receive your products delivered fresh to your doorstep each month. No more over buying, products going stale, or ever running out. Our customers love the autoship program because it keeps them consistent on their nutritional program. Your credit card will only be charged when we ship and if you need to make a change, cancellation or addition, just notify us before your next scheduled refill date. There is no obligation to continue, and you can cancel at any time. To enroll in the autoship program while placing an order online, simply choose any of the supplements and you are automatically enrolled until you choose not to be. If you are not interested in this, simply state "no refills at this time please" in an email or tell the operator when you call.
• What are the details on your 100% Guarantee?
We want you to be 100% satisfied with our supplements. If, within 30 days of purchase of any KNOW HOW supplement, you are not 100% satisfied, you can cancel the refill service at any time. You will be hard pressed to find higher quality or more nutrition in any competing products but we will respect your wishes.
• Can I return/exchange a product that is not opened?
We must receive returns within 15 days of delivery date because most of our products are perishable. The address to return your goods is on the front of your package. Please include a valid reason for the return. We like to know if something today can be corrected or avoided in the future.
• Can I return/exchange a product that I opened already?
We require that all merchandise must be unopened with all seals intact, undamaged and not marked, creased or “used” in any manner. Since 9/11 many laws to protect both the seller and the buyer have gone into effect.
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